Workshop for professional Customer Relationship Management (CRM)
In an interactive workshop, participants will explore how to successfully establish and expand relationships with their customers and the key role played by the buying center. Speaker Ralf Fuchs has 20 years of experience in customer management at leading IT service providers.
Agenda:
10:30 to 10:40 Welcome and introduction
10.40 to 11.40 a.m. Keynote speech
• CRM strategies
• Success factors in customer management, especially for startups
• Overview of CRM tools and parameters for software selection
• Concrete tasks give the starting signal for the implementation of your own startup
• To Dos for the next six months
11:40 a.m. to 12:00 p.m. Q&A
