Inside sales employees are often overwhelmed by the flood of emails they must process every day. Order.link supports inside sales in processing incoming email inquiries by analyzing sales-related emails and performing appropriate tasks.
These activities include correctly forwarding emails to the right contact person, creating quotes in the ERP system, searching for suitable products, and answering queries. This saves each clerk an average of 10 hours per week and frees up time for what's most important: direct customer contact.
Order.link supports inside sales teams by reading incoming sales-related emails and taking the appropriate action. This may include creating a quote in the user's ERP system, finding matching products that meet the buyer's requirements, or responding for further clarification. It understands intent in email conversations, analyzes attachments such as sales orders, and finds matching products for queries such as "a stainless steel cable for a lightning arrester". Order.link has the power of chatbots, but differs in two key ways: First, it fits into established B2B communication channels such as email and MS Teams. It requires virtually no customer-facing changes, enabling rapid adoption. Second, it fully integrates with the user's CRM and ERP systems to instantly check and verify incoming requests and provide relevant information such as pricing and delivery times.
