Lukas Hennel is Customer Success Manager (CSM) at Alasco and looks after the customers of the fast-growing Proptechs during onboarding and beyond. As CSM, Lukas is the first point of contact for customers with questions about the app, how Use Alasco optimally and improve their work processes.
Munich Startup: What is your morning routine?
Lukas Hennel, Alasco: Above all, I need peace and quiet in the morning. To start the day well, I make myself muesli with fruit for breakfast and a cappuccino. When the weather is nice, I soak up the sun on my balcony. While I drink my coffee, I often read one or two newspaper articles from various departments. Then I cycle to the office in just five minutes. My workday usually starts there between 8 a.m. and 8:30 a.m. Once a week, the morning begins with our Alasco yoga class. After that, I start the day even better and more balanced. I work on the most important topic of the day right at the beginning. For a short break, I then make myself an espresso and start our daily team meeting at 9 a.m.
Short break with espresso
Munich Startup: What is your favorite work tool?
Lukas Hennel, Alasco: It took me a while to discover the benefits of the Google Suite. But now I'm enthusiastic about Google Sheets, Google Calendar, and Gmail, because they make collaboration within our team so much easier. For me, Asana and Slack are unbeatable at the moment for keeping track of everything and staying in touch with colleagues.
Munich Startup: Which three apps are indispensable?
Lukas Hennel, Alasco: Definitely PayPal, Süddeutsche Zeitung, and Autoscout. I use these three apps every day and they're indispensable to me right now. Autoscout, especially because I'm currently looking for a suitable VW bus. Otherwise, the Alasco app is, of course, indispensable for me, as I wouldn't be able to do my daily work without it.
Bauma and Expo Real are a must for Proptechs
Munich Startup: Which Munich event is a must?
Lukas Hennel, Alasco: From my perspective, Bauma: The world's largest trade fair for construction machinery takes place every three years in Munich. There's something for everyone involved in the construction industry; for example, you can check out the latest laser scanners, cranes, and excavators from all manufacturers. Once you've been to Bauma, all other trade fairs seem pretty small. Otherwise, Expo Real is a must. It just so happens to take place every year right after Oktoberfest.
Munich Startup: Which book do you recommend?
Lukas Hennel, Alasco: On my last vacation, I read "Mindful Murder" by Karsten Dusse. A novel that explores a very interesting topic with a great deal of humor. I really enjoyed the book, and it also offered a few ideas for thinking outside the box.
Lukas Hennel: Better to meet online than with high travel costs
Munich Startup: What is your favorite type of meeting?
Lukas Hennel, Alasco: I used to attend a lot of face-to-face meetings. I believe direct exchange is an important form of communication, and especially useful for coordination. However, I've been working almost exclusively digitally for the past three years and have become a fan of online meetings, especially when a meeting would otherwise involve significant travel. I'm glad that we at Alasco rely primarily on digital methods.
Munich Startup: What is your biggest stumbling block in your daily business?
Lukas Hennel, Alasco: In my day-to-day work, I rely heavily on external contacts. Since our clients are limited in time by other projects and tasks, it requires a great deal of sensitivity to determine how many tasks can actually be completed before the next meeting. Meeting the expectations of everyone involved can sometimes result in the project or process not progressing as quickly as planned.
Sensitivity in handling
Munich Startup: What is your motivation booster in your everyday work life?
Lukas Hennel, Alasco: In general, I'm a person who always has a positive attitude. Of course, I encounter the occasional problem in my daily business. My highlight is receiving positive feedback—be it about me personally, our product in general, specific features, or even the way we interact with our customers.
Munich Startup: How do you end your working day?
Lukas Hennel, Alasco: Every evening, I reflect on what I've actually accomplished and plan my next day. What are the most important topics, have all my appointments been entered, what's left undone today, and which tasks don't necessarily need to be completed immediately. This helps me get right to work the next day.
