Caroline Heil is Team Lead Technical Account Management (TAM) at Parcellab and is responsible for both the establishment and further development of the TAM team and each individual colleague. This also includes the introduction and optimization of structures, processes, and working methods.
Munich Startup: What is your morning routine?
Caroline Heil, Parcellab: It's actually the same every day: First, I put down my bag, take off my walking shoes, and put on my Birkenstocks. Then I get some cereal, fruit, and tea from the kitchen before opening my laptop and getting an overview by sorting through my to-dos for the day.
Munich Startup: What is your favorite work tool?
Caroline Heil: “It’s best to think with pen and paper”
Caroline Heil, Parcellab: I'm pretty analog in my approach and like to use just pen and paper. I find that's usually the best way to think.
Munich Startup: Which three apps are indispensable?
Caroline Heil, Parcellab: My number 1: Teams: For quick exchange with colleagues, and to distribute my daily quota of Giphys.
Number 2: Notion: For almost everything—from to-do lists to brainstorming, project plans, and knowledge documentation. You can really do a lot with it.
Number 3: Zoom: For building a collaborative relationship with clients via video and discussing projects. This app has been a valuable companion for me, both professionally and personally, especially in the last few months.
Munich Startup: Which Munich event is a must-attend as a Technical Account Manager?
Caroline Heil, Parcellab: To be honest, there isn't just one event for me. However, I always like to use Meetup.com and look for different events on different topics that interest me the most.
Think outside the box
Munich Startup: Which book do you recommend?
Caroline Heil, Parcellab"For my creative workload, I take a shower" – the daily rituals of famous artists. The book inspires me to think outside the box and approach things differently. I can truly recommend it to anyone who wants to try something new.
Munich Startup: What is your favorite type of meeting?
Caroline Heil, Parcellab: I prefer workshops with my team. These always involve a lot of interaction, a whiteboard, and lots of post-its.
Munich Startup: What is your biggest stumbling block in your daily business?
Caroline Heil, Parcellab: Even though I really enjoy the operational project work with clients, I also have to make sure to schedule enough time for strategic and team-related topics. Time management is half the battle.
The love of to-do lists
Munich Startup: What is your motivation booster in your everyday work life?
Caroline Heil, Parcellab: When my colleague at the table opposite me brings me a cup of tea from the kitchen without asking and I can cross off a new item on my to-do list – I think you're starting to notice that I love to-do lists.
Munich Startup: How do you end your working day?
Caroline Heil, Parcellab: Make sure my inbox is empty—keyword: zero inbox. And tidy my desk, because throughout the day, a lot of Post-its and paper that's no longer absolutely necessary end up there. And then, of course, finally, I take off my Birkenstocks, put on my street shoes, and head off for the evening.
