42CAP, as lead investor, has invested €2 million in the AI startup e-bot7, founded in 2016, together with other well-known existing investors. Other existing investors include main incubator, a wholly owned subsidiary of Commerzbank, and a leading private investor.
With the new investment round, e-bot7 is expanding its technology and sales teams to expand its AI solution and support more companies in integrating artificial intelligence into their customer service. In addition, the ChatbotNewsDaily, the largest chatbot and AI network in Europe, and Chatbot Consulting units will be expanded to support more customers in the field of artificial intelligence.
“E-bot7 is simply brilliant”
The company won the Innovation Award at Call Center World 2018 in Berlin earlier this year and has been a significant participant in programs such as WeXellerate, Insurtech, TechFounders, the EU-funded innovation program Impact Growth, and many other programs and awards. On the client side, the rapidly growing startup, which now has a presence throughout Europe, works with the largest companies in various industries.
“e-bot7 is simply brilliant,”
say Alex Meyer and Thomas Wilke, Managing Partner of 42CAP.
“The team also completely convinced us: with startup experience, diverse know-how, and an innovative spirit.”
Lead investor 42CAP has brought important partners on board through its many years of experience, strong network and know-how, so that e-bot7 can now expand into other countries.
“Our goal is not only to offer the best AI-based technology and thus revolutionize customer service, but also to make it as easy as possible for companies to implement and use such technology,”
say the founders Fabian Beringer and Xaver Lehmann by e-bot7.
Up to 80 percent time savings
With its multilingual NLP algorithm, AI hybrid solution, and low implementation effort, e-bot7 is one of the most innovative AI providers in Europe. The startup develops and integrates artificial intelligence and deep learning into existing CRM customer service systems. The company's solution automates customer service inquiries and processes, analyzes incoming messages, routes them to the appropriate department, and supports customer service representatives with suggested responses. This reduces the average processing time by up to more than 80%. Repetitive and recurring inquiries are automated.
