Deutsche Lufthansa AG (DLH) relies on the Legal AI platform of the Munich-based startup Juneto process passenger claims more efficiently. The goal is to fully digitize the processes to enable faster, higher-quality results for customers.
With the implementation of the AI-supported Case Management & Automation platform, Lufthansa is responding to a key challenge in international air travel: Despite high efficiency, the flight schedule is subject to numerous external influences such as weather, strikes, or demonstrations. These factors regularly lead to delays and flight cancellations. Since a single flight often affects several hundred passengers, this results in a significant number of lawsuits.
In 2022 and 2023, Lufthansa has Statista It sells over 230 billion passenger kilometers, making it one of the five largest airlines in the world. Accordingly, the need for legally compliant and rapid processing of customer claims is high. With June, a data-driven, AI-based approach is now being pursued to accelerate the processing of these claims while simultaneously creating transparency in the process.
Efficient automation through a central platform
June's platform digitizes all relevant workflows related to passenger litigation. Mail and email documents are automatically recognized, and deadlines, parties, and case data are extracted and evaluated. The system also automatically generates pleadings and reports, significantly reducing manual work.
"We benefit enormously from our collaboration with June and, with the help of the AI-based platform, can process a large number of claims automatically and efficiently. This not only saves us time and money, but also offers our customers added value thanks to fast and streamlined claim processing. We're starting with Lufthansa Airlines in Germany. But the project is designed so that a rollout to subsidiaries or for claims in other countries can be carried out without much additional effort."
says Sebastian Thies, Project Manager for Implementation at DLH.
The platform provides a consistent database (single source of truth) that enables a 360-degree view of all relevant information. This allows Lufthansa's legal department to centrally manage the entire process—from receipt of the lawsuit to its conclusion—with the support of AI.
“New ideas and opportunities for continued constructive cooperation”
June is also satisfied with the collaboration so far:
"We are pleased with the positive effects our AI platform is having at DLH. We are able to make the application flexible and usable for other types of legal disputes within a very short time. Therefore, we are working intensively with DLH on new ideas and opportunities for continued constructive cooperation for mutual benefit,"
explained Björn Frommer, Co-Founder and CEO at June.
