With its Work@home operating system, Yoummday offers solo freelancers the opportunity to work in customer service from anywhere in the world. Customers of the startup founded in 2016 According to the company, its clients include DAX-listed companies, established e-commerce players, and startups. Starting in spring 2025, the company also plans to offer self-developed virtual agents that enable fully automated processing of simple tasks.
In spring 2023, Yoummday was able to former Amazon and Zalando manager Jim Freeman to its Board of Directors, the Munich-based company is now strengthening its management team with Wassilios Arambatzis as the new Chief Sales Officer (CSO). Arambatzis has more than 24 years of experience in developing and scaling business process outsourcing (BPO) solutions and has a proven track record of success in sales strategy and customer retention. The new CSO will further expand Yoummday's strategic sales initiatives and support the company on its growth path. He will report directly to CEO Klaus Harisch.
Arambatzis' focus on the use of artificial intelligence and process automation is intended to further strengthen the market-wide recognition of the startup's technological innovation power.
“Groundbreaking for the industry”
Wassilios Arambatzis, new CSO of Yoummday, says:
"I look forward to putting my experience to work for Yoummday and further accelerating the company's impressive growth. The unique combination of innovative technology and a global community of highly skilled talent is leading the industry in making customers' businesses better."
Klaus Harisch, CEO of Yoummday, added:
"With Wassilios Arambatzis, we are gaining a leader with an outstanding track record in business process transformation. His vision and commitment will be instrumental in further fulfilling our promise of smart work and maximum flexibility for companies and freelancers."
From recruitment to payment processing
Yoummday offers a proprietary technology platform that covers all aspects of remote workforce management. This includes modules for recruitment, training, shift scheduling, quality assurance, payment processing, telephony, and AI-powered customer interactions. The platform supports a global network of more than 20,000 freelancers. With the appointment of Wassilios Arambatzis, the Munich-based company aims to strengthen its strategic focus to meet the growing needs of its customers and further expand its position as a market leader.
