{"id":68625,"date":"2021-02-04T12:40:41","date_gmt":"2021-02-04T11:40:41","guid":{"rendered":"https:\/\/cms.munich-startup.net\/?p=68625"},"modified":"2021-02-04T11:17:11","modified_gmt":"2021-02-04T10:17:11","slug":"multiconnect-and-cx-labs-are-looking-for-cx-interested-ai-startups","status":"publish","type":"post","link":"https:\/\/cms.munich-startup.net\/en\/68625\/multiconnect-and-cx-labs-are-looking-for-cx-interested-ai-startups\/","title":{"rendered":"Multiconnect and CX Labs are looking for CX-interested AI startups"},"content":{"rendered":"
\n

"With this project, we're aiming for a major breakthrough\u2014especially in the area of voice interaction. The hype surrounding topics like Clubhouse shows how important and popular 'voice' still is, or is becoming again. Language is the most natural and effective form of communication between people, and in the future, between humans and machines. It is the user interface of the future."<\/p><\/blockquote>\n\n\n\n

says CX Labs<\/a>-Founder Robert Klein<\/strong>.<\/p>\n\n\n\n

\u201cThere are a number of solid to good contact center providers on the market, but no one really dares to tackle the big issues. We want to change that with CX Labs,\u201d<\/p><\/blockquote>\n\n\n\n

supplemented Manfred Artmeier<\/strong> from the IT providers and network operators<\/a> Multiconnect. These topics are primarily found in the areas of new work, organizational machine learning, and the democratization of call centers. Klein adds:<\/p>\n\n\n\n

\u201cIntelligent automation, flexibility, flat hierarchies, remote working, a culture of employee appreciation, and a focus on the best and most holistic customer experience are the key success factors for the contact center of the future.\u201d<\/p><\/blockquote>\n\n\n\n

Shared exchange and access to the Multiconnect network<\/h2>\n\n\n\n

The project is supported by the Central Innovation Programme for SMEs (ZIM) of the Federal Ministry for Economic Affairs and Energy, and other startups can also participate. Multiconnect, which has been supported by the \u201cMUC-Up\u201d program<\/a> have experience in working with startups, and the founders of CX Labs also want to use the Apollo program to exchange ideas with other startups.<\/p>\n\n\n\n

\u201cWe see Apollo as an initiative, not as an exclusive project,\u201d<\/p><\/blockquote>\n\n\n\n

Klein said. Startups that can optimize complex processes in real time using artificial intelligence (AI) are especially welcome. They can participate, for example, as community partners. This gives them access to a network of experts and decision-makers that CX Labs and Multiconnect have built around "Project Apollo," as well as to the medium-sized company's customer base in the customer service sector. There's also the option of participating in the "MUC-Up" program for startups.<\/p>\n\n\n\n

For further information and questions, please contact Robert Klein from CX Labs (start@cxlabs.de<\/a>) or to Manfred Artmeier from Multiconnect (Manfred.Artmeier@multiconnect.de<\/a>) turn around.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

The ICT SME Multiconnect and the Munich-based technology startup CX Labs are jointly developing a machine learning-powered cloud contact center system. 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Munich Startup\" \/>\n<meta property=\"og:description\" content=\"Der ITK-Mittelst\u00e4ndler Multiconnect und das Technologie-Startup CX Labs entwickeln ein mit Machine Learning angetriebenes Cloud Contact Center System.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cms.munich-startup.net\/en\/68625\/multiconnect-and-cx-labs-are-looking-for-cx-interested-ai-startups\/\" \/>\n<meta property=\"og:site_name\" content=\"Munich Startup\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/munichstartup\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-02-04T11:40:41+00:00\" \/>\n<meta name=\"author\" content=\"Maximilian Feigl\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@munich_startup\" \/>\n<meta name=\"twitter:site\" content=\"@munich_startup\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Maximilian Feigl\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cms.munich-startup.net\/68625\/multiconnect-und-cx-labs-suchen-cx-interessierte-ki-startups\/\",\"url\":\"https:\/\/cms.munich-startup.net\/68625\/multiconnect-und-cx-labs-suchen-cx-interessierte-ki-startups\/\",\"name\":\"Multiconnect und CX Labs suchen CX-interessierte KI-Startups - 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