{"id":20097,"date":"2017-02-23T09:08:07","date_gmt":"2017-02-23T08:08:07","guid":{"rendered":"http:\/\/cms.munich-startup.net\/?p=20097"},"modified":"2017-02-23T09:08:07","modified_gmt":"2017-02-23T08:08:07","slug":"aboalarm-web-de-agreement","status":"publish","type":"post","link":"https:\/\/cms.munich-startup.net\/en\/20097\/aboalarm-web-de-agreement\/","title":{"rendered":"Aboalarm and Web.de settle dispute"},"content":{"rendered":"<div class=\"entry-content\"><p><strong>Conciliatory end to an impending legal dispute: <a href=\"\/en\/success\/i-cancel-aboalarm-know-how\/\">Subscription alarm <\/a>and Web.de have settled their differences over apparently rejected cancellations by Aboalarm customers at Web.de.<\/strong><\/p>\n<p>A good two weeks ago, the consumer service startup had warned the online portal Web.de (<strong><a href=\"\/en\/19146\/aboalarm-warns-web-de\/\">Munich Startup reported<\/a><\/strong>The accusation: The portal allegedly rejected cancellations of its club via Aboalarm, citing &quot;security reasons.&quot; Web.de denied this and assured that it would accept cancellations of this kind. Both sides have now settled the dispute and announced that the cause of the differences was an error in Web.de&#039;s customer communication.<\/p>\n<h3>Misunderstood automatic emails \u2013 Aboalarm turns a blind eye<\/h3>\n<p>According to current information, Web.de apparently consistently accepted cancellations made through the Munich-based service provider. However, when customers inquired about the status of their cancellation, misleading automated emails were sent. Web.de reportedly sent the incorrect response 168 times between August 1, 2016, and February 8, 2017.<\/p>\n<p>In response to the warning, Web.de analyzed the affected cases and discovered the error. Web.de regrets the misunderstanding and wants to avoid a recurrence in the future. In return, the Munich-based startup will waive legal action.<\/p>\n<p><a href=\"\/en\/19146\/aboalarm-warns-web-de\/\"><em>You can read the backstory here.<\/em><\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A conciliatory end to a looming legal dispute: Aboalarm and Web.de have settled their differences over apparently rejected cancellations by Aboalarm customers on Web.de. A good two weeks ago, the consumer service startup issued a warning to the online portal Web.de (Munich Startup reported). The accusation: The portal allegedly rejected cancellations of its club via Aboalarm, citing &quot;security reasons.&quot; ...<\/p>","protected":false},"author":26,"featured_media":794,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5638,1],"tags":[2179,95,2275],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Aboalarm und Web.de legen Streit bei - Munich Startup<\/title>\n<meta name=\"description\" content=\"Vers\u00f6hnliches Ende eines drohenden Rechtsstreits: Aboalarm und Web.de haben ihre Differenzen um angeblich abgelehnte K\u00fcndigungen offenbar beigelegt.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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