Stiebel Eltron, the pilot and test phase convinced with the solution of Craft GuideCompared to printed instructions, the company claims that the animated 3D video workflows make installing the devices more understandable, faster, error-free, and easier. To achieve this, Craftguide supplemented the workflows with the original CAD data of the systems and mapped them as 3D step-by-step instructions on the digital twin. Once the workflows are digitally captured, they can be adapted quickly and cost-effectively. Tradespeople and interested customers can access them via a QR code in the installation instructions.
Stiebel Eltron was founded in 1924 and, with annual sales of over one billion euros, is one of the leading companies in the renewable energy, heating and building technology market.
Feedback implemented immediately during the test phase
Dominik Golüke, Head of Product Management Building Services at Stiebel Eltron, is pleased about the collaboration with the Munich-based startup:
"We are very pleased to have now established the contractual framework for a long-term strategic partnership with Craftguide. During our extensive pilot phase, we experienced Craftguide as an open, forward-looking partner with a strong customer focus. The feedback from our test series was implemented immediately."
Personnel and time savings
Markus Oltmanns, Head of Technical Documentation and Product Information Management at Stiebel Eltron, adds:
"We estimate that tradespeople can save at least a third of their time and personnel costs when installing our heat pumps—which is a huge benefit given the current shortage of skilled workers."
Craftguide was founded in 2018 by Johannes Nies and Theo Strauß with the aim of making craft expertise accessible digitally and interactively using modern technologies.
