You can find us on Spotify, iTunes, Deezer, Google Podcasts, Pocket Casts, Radio Public, Breaker, Overcast and Anchor.
Presize, an e-commerce startup from Munich, was recently honored at the Digital Day named Startup Champ 2020In this podcast, we take the opportunity to familiarize ourselves with various pain points in online retail and examine the solutions offered by some Munich-based startups.
The first major problem that needs to be solved is returns. According to Statista In Germany, around 490 million items in over 280 million parcels were returned in 2018. The cost was around 5.5 billion. The return rate is particularly high in the clothing and footwear sector, with an average of one in three items being returned, according to the University of Bamberg. In addition, the returns must be reprocessed before they can be put back on the market. According to EHI Here the cost per article is on average 10 euros, the University of Bamberg even costs over 15 euros. Presize is tackling the problem of high return rates in the fashion industry with its mobile body scanning technology. You can find out exactly how the startup does this starting at minute 5:10.
The problems of e-commerce are well-known on the last mile: After everything has been quick and smooth online shopping, customers have to wait for their goods. In the worst case, they arrive when they aren't available to receive them. Then they have to chase after their packages. The three startups Tiramizoo, Parcellab and Emmasbox have set out to solve this problem – albeit in different ways. While Tiramizoo takes care of the shipping itself, Parcellab aims to improve parcel tracking. Emma's Box in turn, sells pickup boxes. You can find out the details at minute 10:25.
The third pain point of online retail, which we explore in the podcast, is customer loyalty—or rather, the lack of it. After all, online, competitors with supposedly better offers are always just a few clicks away. Retailers can retain customers with bonus programs. But what has long worked well in brick-and-mortar retail, and is also successfully demonstrated by Amazon with its Prime offering, has long been neglected by many online shops. Loyalty Prime has set out to change this with its SaaS-based customer loyalty platform. However, retailers who find this too much of a good thing can also start by offering better service than the competition – for example, by using services such as those from Presize, Parcellab or Adnymics You can hear everything else about this from minute 20:00.
From e-commerce to digital health
In the second part of the podcast we take the 23 million investment in Kaia Health. From minute 24:20, learn not only who participated in the current financing round, but also what the health startup has to do with golf and how business angel Florian Huber Kaia Health found.
