Munich-based B2X has secured a €6.25 million investment. The customer care provider now plans to expand its activities to other industries.
Private equity firm Cipio Partners is investing €6.25 million in the provider of customer care solutions for smartphones, consumer electronics, and IoT devices. Combined with a €4.25 million investment from Seligman Private Equity Select in July 2017, the Munich-based company raised a total of €10.5 million in fresh capital for its growth plans. Founded in 2007, the company intends to use the proceeds to finance further growth and advance the development of its technology platform. Over the past five years, B2X has increased its revenues by an average of €251,000 to over €100 million.
“We have a growth-oriented customer portfolio and numerous new business opportunities around the world,”
says CEO Rainer Koppitz.
“With this new round of financing, we will further strengthen our operations and our technology platform and drive our joint expansion with our customers into new international markets.”
Investor: B2X is an “exciting success story”
According to the company, it is the market leader in customer care. B2X now plans to expand existing business relationships with Google, Lenovo/Motorola, OnePlus, Samsung, and Xiaomi and expand its service offering beyond its core smartphone business into the areas of home and consumer electronics.
“The impressive customer portfolio and ambitious growth strategy make B2X an exciting success story and we are delighted to support this company as an investor,”
says Dr. Hans-Dieter Koch, Managing Partner of Cipio Partners.
“Our investment will help B2X expand into new global markets, thereby accelerating revenue growth and increasing profits.”
Existing investors include Earlybird Venture Capital, Barkawi Group, Grazia Equity and Seligman Private Equity Select.
