Customer service will play a central role in onboarding and integrating Web3Users play a role. Currently, information about Web3 products is scattered across multiple platforms, especially in community channels like Discord and Telegram. The Munich-based startup AwesomeQA wants to change this and redefine the knowledge management flow by consolidating information and automatically forwarding it to users in the appropriate channels. AwesomeQA automatically answers questions in these channels and claims to improve response times by 76 percent. Furthermore, the AI-driven customer support solution is designed to learn from all human interactions and continuously expand its knowledge base over time.
“AI is in the foreground”
With the now successfully completed financing round of almost 2.5 million euros, AwesomeQA, which was founded in 2022 by the brothers Alexander and Korbinian Abstreiter, intends to continue working on its customer support solution. Korbinian Abstreiter says:
"AwesomeQA was designed from the ground up with AI at its core. As models become increasingly more powerful, the biggest challenge in this new era of AI is knowledge management. Finding the best way to handle knowledge is one of our top priorities, as it is critical to providing the most effective customer support for Web3 users."
And Travis Scher from North Island Ventures added:
"The potential of Web3 lies in the strength of its communities, and AwesomeQA is building a best-in-class system with cutting-edge technology to empower companies and projects to improve the community and user experience. We're excited to support them on their journey."
