The startup Yoummday has set itself the task of reconciling the call center principle with the modern working world. Instead of gathering service employees in a center during fixed working hours, the company relies on home working. For this purpose, it has set up its own work@home operating system The platform automatically connects employees with customers if they meet the requirements for their project. This is intended to ensure that employees remain flexible and receive better pay, while companies have access to the talent they need. They can manage all operational processes using Yoummday's technology. According to the startup, its system has more than 35,000 registered multilingual service employees from over 65 countries.
Yoummday plans to purchase additional call centers
The growth financing, a private equity co-investment by Armira Growth and Project A, will be used to scale the technology and expand the company internationally. This will involve acquiring more traditional call centers in Europe and integrating them into the Yoummday platform.
Florian Heinemann, General Partner and Co-Founder of Project A, explained:
"We believe Yoummday has cracked the biggest problem in customer service, as traditional contact centers have become obsolete. With its platform-based new working model, Yoummday has the potential to tap into any market and scale customer service for companies, small and large, at any time."
