Interview with Branchly: Chatbots on company websites that provide quick and helpful answers to questions are a good idea—if they work. With its AI-based solution, the Munich-based startup Branchly aims to help small and medium-sized businesses score points with the best possible customer service. Here's how exactly this works: explain the two founders Sebastian Flick and Markus Linnenberg in an interview. (Photo: Branchly)